Privacy
Privacy and support chat
We use a self-hosted Chatwoot service to provide customer support. This page explains the limited information used when you open or continue a chat.
Last updated: October 17, 2026
Chat content
Messages and files you choose to send are stored so our support team can read, reply to, and follow up on your request. Do not send passwords or payment credentials.
Email address
Chat may ask for your email after the conversation starts. If you are signed in, we share your account email only after it has been verified.
Customer identifier
Signed-in customers are linked using a stable internal customer identifier and a server-generated signature. The chat service does not receive your Huafu password.
Page context
We attach the sales market, storefront language, and current page path without query parameters or URL fragments so support can understand where you need help.
Necessary local storage
The chat widget uses necessary browser storage to keep the conversation available as you move between pages and to maintain the chat session on this device.
Your choices
You can browse without opening chat. Signing out resets the chat identity on this device. You may ask our support team to review or delete applicable chat data.
Anonymous visit statistics
To understand which pages and products people view, we use a self-hosted statistics service that records only anonymous page visits, external referring sites, country, device type, and counts of product views, add-to-cart, checkout starts and inquiries. We do not record names, emails, phone numbers, order numbers, inquiry or search text, and we do not track you across devices.
For privacy questions or requests, contact Huafu through the website contact page.